Important Documents & Forms

Here you will find all relevant information, forms, and conditions conveniently available as PDFs for download. Simply select the required category:


1. General Terms & Conditions & Legal Information

General Terms and Conditions (PDF)

Cancellation Policy (PDF)

Cancellation Form / Sample Cancellation Form (PDF)

Consumer Information (PDF)


2. Information on Data Processing

Customer Information on the Collection and Processing of Personal Data (PDF)

Applicant Information on the Collection and Processing of Personal Data (PDF)

Supplier Information on the Collection and Processing of Personal Data (PDF)


3. Warranty & Quality

Warranty Conditions (PDF)

Quality Grades (PDF)


4. Shipping & Returns

Return Form (PDF)

Proof of Arrival (PDF)


How to find what you're looking for:

Use categories: Documents are sorted by topic so you can find what you need quickly.

Download: Simply click on the desired link to download the file.

Contact us if you have questions: If you need assistance, our customer service team will be happy to help.


Your satisfaction is important to us – everything you need in one place.