FAQs – Frequently Asked Questions
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Account
✓ How can I register?
✓ How can I change my password?
✓ How can I change my delivery address? -
Order
✓ Are international orders possible?
✓ Why isn’t the coupon working?
✓ How can I change my order? -
Payment
✓ How can I get a copy of my invoice?
✓ When will my return be refunded?
✓ What payment options are available?
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Shipping & Delivery
✓ To which countries does Mercedes-Benz Used Parts deliver?
✓ Is there shipment tracking?
✓ Is express delivery available? -
Returns & Refunds
✓ How do I return an item?
✓ When will I receive my refund?
✓ How long do I have to return the package? -
Vouchers & Discounts
✓ Can I receive a discount?
✓ Can a voucher be applied retroactively?
✓ Voucher code not working
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Products & Quality Classes
✓ Which part fits my vehicle?
✓ Where can I find my chassis number?
✓ What quality levels do the parts have? -
Sustainability
✓ Where do the vehicles come from?
✓ What happens to leftover parts?
✓ Sustainability strategy? -
General
✓ Is a warranty on parts possible?
✓ Which parts are in the range?
✓ Which model series are available?
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