FAQs – Frequently Asked Questions

Our Customer Service.

How can we help you? Find answers to your questions – sorted by topic.

  • Account ICON Account

    ✓ How can I register?
    ✓ How can I change my password?
    ✓ How can I change my delivery address?

    All FAQs

  • Order ICON Order

    ✓ Are international orders possible?
    ✓ Why isn’t the coupon working?
    ✓ How can I change my order?

    All FAQs

  • Payment Payment

    ✓ How can I get a copy of my invoice?
    ✓ When will my return be refunded?
    ✓ What payment options are available?

    All FAQs


  • Shipping & Delivery Shipping & Delivery

    ✓ To which countries does Mercedes-Benz Used Parts deliver?
    ✓ Is there shipment tracking?
    ✓ Is express delivery available?

    All FAQs

  • Returns & Refunds Returns & Refunds

    ✓ How do I return an item?
    ✓ When will I receive my refund?
    ✓ How long do I have to return the package?

    All FAQs

  • Vouchers & Discounts Vouchers & Discounts

    ✓ Can I receive a discount?
    ✓ Can a voucher be applied retroactively?
    ✓ Voucher code not working

    All FAQs

  • Products & Quality Classes Products & Quality Classes

    ✓ Which part fits my vehicle?
    ✓ Where can I find my chassis number?
    ✓ What quality levels do the parts have?

    All FAQs

  • Sustainability Sustainability

    ✓ Where do the vehicles come from?
    ✓ What happens to leftover parts?
    ✓ Sustainability strategy?

    All FAQs

  • General Question Mark ICON General

    ✓ Is a warranty on parts possible?
    ✓ Which parts are in the range?
    ✓ Which model series are available?

    All FAQs