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Our Customer Service.
Support & Contact
We are here for you – competent, fast, and hassle-free.
Welcome to our Customer Service. Our customer service team is here to assist you with advice and support for all your questions. For corporate and international clients, our Key Account Service offers tailored care.
Contact us today
Benefit from our excellent service, high-quality products, exclusive offers, and personalized advice. Let’s work together to find the best solution for your needs.Phone number: +49 (0) 711 - 17 - 70000
Support & Parts: usedparts@mercedes-benz.com
Installation of your spare parts: Find a workshop
Returns (returns & exchanges): usedparts_returns@mercedes-benz.com
Order processing (questions about your order): usedparts_orders@mercedes-benz.com
Accounting (invoice matters): usedparts_accounts-receivable@mercedes-benz.com
