Your order, reliably on its way.

An order of typical commercial size will reach you within approx. 2-3 business days. For orders involving larger quantities, please contact our customer hotline: +(49) 711 - 17 70 000, Monday to Friday from 8:00 am to 5:30 pm.

Your order is shipped by carrier and logistics partners we have worked successfully with for years. For goods that cannot be sent by standard mail due to their weight, volume, or nature, we offer delivery through our own freight service.

Express orders placed Monday to Thursday (by 2:00 pm, excluding public holidays) leave our warehouse the same day and, wherever possible, reach you the following day. This is only possible within Germany, however. Delivery to German islands and abroad takes longer.

Please note: we do not offer Saturday delivery as standard. If you require Saturday delivery (subject to a surcharge), please contact our customer hotline: +(49) 711 - 17 70 000, Monday to Friday from 8:00 am to 5:30 pm.

You can find the relevant shipping costs directly on your selected item. Your order will reach you in approx. 2-3 business days after dispatch (for orders of standard size). We deliver heavy or bulky items by freight carrier. For orders exceeding standard commercial quantities, we will contact you regarding the actual shipping costs.

For express delivery within Germany, we charge a surcharge of €23.80 (incl. VAT). For orders shipped to countries outside the EU, you are fully responsible for any taxes, customs duties, and related costs.

For the automatic calculation of international shipping, our webshop always uses the most cost-effective option available – container freight by sea or rail. If you need overseas goods especially quickly, please contact our customer hotline: +(49) 711 - 17 70 000, Monday to Friday from 8:00 am to 5:30 pm.

There is almost always a way. However, air freight comes with significantly higher costs. In such cases, please get in touch with us so we can clarify the details individually.

To protect the goods on their way to you, we use packaging material made largely from recycled paper. Our high-quality packaging naturally complies with German packaging regulations. Once you receive your goods, this means the cardboard packaging can be disposed of easily with your paper recycling.

By the way – the few necessary non-paper elements, such as adhesive tape and labels, along with the small amount of film used, do not interfere with this recycling process.

For international deliveries, customs duties and import taxes may be levied by the destination country. These costs are always borne by the recipient.

For shipments outside the EU, we are legally required to enclose customs documents stating the value of the goods as well as the type and content of the delivery. To ensure smooth processing, we make every effort to provide this information completely and accurately. Please note that customs authorities may open and inspect shipments; we have no influence over this.

Customs or import duties are charged as soon as the parcel arrives in your country. Any clearance fees must also be paid by the recipient. We have no influence over these costs and cannot determine their exact amount in advance.

As customs regulations vary significantly by country, we recommend contacting your local customs office for detailed information.

You can find concrete example calculations for Switzerland and the United Kingdom further down this page.