PRIVACY STATEMENT

The controller as per the EU General Data Protection Regulation (GDPR) is:

Mercedes-Benz Used Parts & Services GmbH („Wir“)
Mörikestraße 60-70

D-73765 Neuhausen a.d.F.

Germany

E-Mail: usedparts_dataprotection@mercedes-benz.com

Data protection officer

Mercedes-Benz Group AG
Chief Officer Corporate Data Protection
HPC W079,

70546 Stuttgart

Germany
E-Mail: data.protection@mercedes-benz.com

1. Data protection

a.      We appreciate you visiting our websites and your interest in the products we offer. Protecting your personal data is very important to us. In this Privacy Statement, we explain how we collect your personal information, what we do with it, for what purposes and on what legal foundation we do so, and what rights you have on that basis. We will also refer you to the Mercedes-Benz Data Protection Policy:

Mercedes-Benz Data Protection Policy

b.      Our Privacy Statement on the use of our websites and the Mercedes-Benz Data Protection Policy do not apply to your activities on the websites of social networks or other providers that can be accessed using the links on our websites. Please read the data protection provisions on the websites of those providers.

c.      As part of the analysis and marketing activities described in more detail below, we process data about your visit to this website using the following technologies:

For analysis purposes:

·         Google Analytics 4 (GA 4)

    For marketing purposes

·         Salesforce Marketing Cloud Personalization

Personal data is processed for the above-mentioned purposes only if and to the extent that you have given your consent. Further information on consent and the respective processing activities can be found in section 5.c. of this Privacy Statement.

2. Collecting and processing your personal data

a.      Whenever you visit our websites, we store certain information about the browser and operating system you are using; the date and time of your visit; the status of the interaction (e.g. whether you were able to access the website or received an error message); the usage of features on the website; any search phrases you entered; how often you visit individual websites; the names of the files you access; the amount of data transferred; the Web page from which you accessed our website; and the Web page you visited after visiting our website, whether by clicking links on our websites or entering a domain directly into the input field of the same tab (or window) of the browser in which you have our websites open. In addition, we store your IP address and the name of your Internet service provider for seven days. This is for security reasons; in particular, to prevent and detect attacks on our websites or attempts at fraud.

b.      We only process other personal data if you provide this data, e.g. as part of a registration, contact form, chat, survey, prize competition or for the execution of a contract, and even in these cases only insofar as this is permitted to us on the basis of consent given by you or in accordance with the applicable legal provisions (see section 7).

c.      You are neither legally nor contractually obligated to share your personal information. However, certain features of our websites may depend on the sharing of personal information. If you do not provide your personal information in such cases, you may not be able to use those features, or they may be available with limited functionality.

3. Purposes of use

a.      We use the personal information collected during your visit to any of our websites to make using them as convenient as possible for you and to protect our IT systems against attacks and other unlawful activities.

b.      If you share additional information with us – for example, by filling out a registration form, contact form, chat, survey, contest entry or to execute a contract with you – we will use that information for the designated purposes, purposes of customer management and – if required – for purposes of processing and billing business transactions within the required scope in each instance.

c.      For other purposes (e.g. display of personalized content or advertising based on your usage behaviour), we and, if applicable, selected third parties use your personal data if and to the extent you give your consent through our Consent Management System. You will find further information and decision-making options under "Cookie Settings" in the footer at the bottom of the website.

d.      In addition, we use personal data to the extent that we are legally obliged to do so (e.g. storage for the fulfilment of commercial or tax-related retention obligations, release in accordance with official or judicial orders, e.g. to a law enforcement authority).

4. Transfer of Personal Information to Third Parties; Social Plug-ins; Use of Service Providers

a.      Our websites may also contain offers from third parties. If you click on such an offer, we transfer data to the respective provider to the required extent (e.g. information that you have found this offer with us and, if applicable, further information that you have already provided on our websites for this purpose).

b.      When we use social plug-ins on our websites from social networks, we integrate them as follows:
              
When you visit our websites, the social plug-ins are deactivated, i.e. no data is transmitted to the operators of these networks. If you want to use one of the networks, click on the respective social plug-in to establish a direct connection to the server of the respective network. 
              
If you have a user account on the network and are logged in when you activate the social plug-in, the network can associate your visit to our websites with your user account. If you want to avoid this, please log out of the network before activating the social plug-in. A social network cannot associate a visit to other Mercedes-Benz websites until you have activated an existing social plug-in.              

When you activate a social plug-in, the network transfers the content that becomes available directly to your browser, which integrates it into our websites. In this situation, data transmissions can also take place that are initiated and controlled by the respective social network. Your connection to a social network, the data transfers taking place between the network and your system, and your interactions on that platform are governed solely by the privacy policies of that network.
              
The social plug-in remains active until you deactivate it or delete your cookies (see section 5.d).

c.      If you click on the link to an offer or activate a social plug-in, personal data may reach providers in countries outside the European Economic Area that, from the point of view of the European Union ("EU"), may not guarantee an "adequate level of protection" for the processing of personal data in accordance with EU standards. Please remember this fact before clicking on a link or activating a social plug-in and thereby triggering a transfer of your data.

d.      We also use qualified service providers (e.g. IT service providers, marketing agencies) to operate, optimize and secure our websites. We only pass on personal data to the latter insofar as this is necessary for the provision and use of the websites and their functionalities, for the pursuit of legitimate interests, to comply with legal obligations, or insofar as you have consented thereto (see section 7). You will find more information regarding recipients of personal data in our Consent Management System under "Cookie Settings" in the footer at the bottom of the website.

5. Cookies

a.      Cookies may be used when you are visiting our websites. Technically, these are so-called HTML cookies and similar software tools such as Web/DOM Storage or Local Shared Objects (so-called "Flash cookies"), which we collectively refer to as cookies.

b.      Cookies are small files that are stored, and later read out, on your desktop, notebook or mobile device while you visit a website. Cookies make it possible, for example, to determine whether there has already been a connection between the device and the websites; take into account your preferred language or other settings; offer you certain functions (e.g. online shop, vehicle configurator); or recognize your usage-based interests. Cookies may also contain personal data.

c.       Whether and which cookies are used when you visit our websites depends on which areas and functions of our websites you use and whether you agree to the use of cookies that are not strictly required, typically for technical reasons, in our Consent Management System. You will find further information and decision-making options under "Cookie Settings" in the footer at the bottom of the website.

d.      The use of cookies also depends on the settings of the web browser you are using (e.g. Microsoft Edge, Google Chrome, Apple Safari, Mozilla Firefox). Most web browsers are preset to automatically accept certain types of cookies; however, you can usually change this setting. You can delete stored cookies at any time. Web/DOM Storage and Local Shared Objects can be deleted separately. You can find out how this works in the browser or device you are using in the manufacturer's instructions.

e.      The consent to, and rejection or deletion of, cookies are tied to the device and also to the respective web browser you use. If you use multiple devices or web browsers, you can make decisions or settings differently.

f.        If you decide against the use of cookies or delete them, you may not have access to all functions of our websites or individual functions may be limited.

6. Security

We take technical and organizational security measures in order to protect your information managed by us from being tampered with, lost, destroyed or accessed by unauthorized individuals. We are continuously improving our security measures in line with technological advancements.

7. Legal Basis for Data Processing

a.      If you have given us your consent to process your personal information, then that is the legal foundation for processing it (Art. 6, para. 1, letter a, GDPR).

b.      Art. 6, para. 1, letter b, GDPR is the legal basis for processing personal information for the purpose of entering into a contract or performing a contract with you.

c.      If processing your personal information is required to fulfil our legal obligations (e.g. data retention), we are authorized to do so by Art. 6, para. 1, letter c, GDPR.

d.      Furthermore, we process personal information for purposes of protecting our legitimate interests as well as the interests of third parties in accordance with Art. 6, para. 1, letter f, GDPR. Examples of such legitimate interests include maintaining the functionality of our IT systems as well as the (direct) marketing of our products and services (to the extent not covered by your consent) and those of third parties and the legally required documentation of business contacts. As part of the consideration of interests required in each case, we take into account various aspects, in particular the type of personal information, the purpose of processing, the circumstances of processing and your interest in the confidentiality of your personal information.

e.      The storage and reading of cookies in accordance with section 5.c. is based on Section 25 TDDDG (in Germany) or Section 165 para. 3 TKG 2021 (in Austria)

8. Deleting your personal data

Your IP address and the name of your Internet service provider, which we store for security reasons, are deleted after seven days. Moreover, we delete your personal information as soon as the purpose for which it was collected and processed has been fulfilled. Beyond this time period, data storage only takes place to the extent made necessary by the legislation, regulations or other legal provisions to which we are subject in the EU or by legal provisions in third-party countries if these have an appropriate level of data protection. Should it not be possible to delete data in individual cases, the relevant personal data are flagged to restrict their further processing.

9. Rights of the Data Subject

a.      As a data subject affected by data processing, you have the right to information (Art. 15 GDPR), correction (Art. 16 GDPR), deletion (Art. 17 GDPR), restriction of processing (Art. 18 GDPR) and data portability (Art. 20 GDPR).

b.      If you have consented to the processing of your personal information by us, you have the right to revoke your consent at any time. Your revocation does not affect the legality of the processing of your personal information that took place before your consent was revoked. It also has no effect on the continued processing of the information on another legal basis, such as to fulfil legal obligations (see section titled "Legal Foundations for Data Processing").

c.      Right to object              
For reasons relating to your particular situation, you have the right to object at any time to the processing of personal data pertaining to you that is carried out on the basis of Art. 6 para. 1 letter e GDPR (data processing in the public interest) or Art. 6 para. 1 letter f GDPR (data processing on the basis of a balance of interests). If you object, we will continue to process your personal data only if we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or if processing is necessary for the establishment, exercise or defence of legal claims. To the extent that we use your personal data for direct marketing based on legitimate interests, you have the right to object at any time without giving reasons.

d.  We ask you to address your claims or declarations to the following contact address if possible: usedparts_dataprotection@mercedes-benz.com.

e.      If you believe that the processing of your personal data violates legal requirements, you have the right to lodge a complaint with a competent data protection supervisory authority (Art. 77 GDPR).

10. Newsletter

If you subscribe to a newsletter offered on our website, the information provided during registration for the newsletter will be used solely for the purpose of mailing the newsletter unless you consent to its use for additional purposes. You may cancel the subscription at any time by using the option to unsubscribe contained in the newsletter.

11. Mercedes-Benz Group AG´s Central Registration Service

With the Central Registration Service offered by the Mercedes-Benz Group, you can sign up for every website and application belonging to the Mercedes-Benz Group and its brands that are connected to the service. The applicable terms of use contain specific data protection provisions. Those terms of use can be found on the registration pages of affiliated websites and applications.

12. Data transmission to recipients outside the European Economic Area

a.      When using service providers (see section 4.d.) and passing on data to third parties based on your consent (see section 3.c.), personal data may be transferred to recipients in countries outside the European Union ("EU"), Iceland, Liechtenstein and Norway (= European Economic Area) and processed there, in particular in the USA and India. These countries can also be identified in our Consent Management System under "Cookie Settings" in the footer at the bottom of the website.

b.      In the following countries, from the EU's point of view, there is an adequate level of personal data protection (so-called "adequacy decision"), in compliance with EU standards: Andorra, Argentina, Brazil, Canada (limited), Faroe Islands, Guernsey, Israel, Isle of Man, Japan, Jersey, New Zealand, Switzerland, South Korea, Uruguay, United Kingdom, United States of America (USA; limited). We agree with recipients in other countries on the use of EU Standard Contractual Clauses, Binding Corporate Rules or other applicable mechanisms to create an "adequate level of protection" according to legal requirements. For more information, please use the contact details given in section 9.d. above.

Last update: September 2026