Description of Service

This is a cloud-based live chat solution. It can be integrated with existing websites, enabling real-time communication between customers, employees and internal team members.

Processing Company

Userlike UG
Probsteigasse 44-46, 50670 Cologne, Germany
privacy@userlike.com

Data Purposes

This list represents the purposes of the data collection and processing.

Providing online chat

Technologies Used

This list represents all technologies this service uses to collect data. Typical technologies are Cookies and Pixels that are placed in the browser.

Cookies

Data Collected

This list represents all (personal) data that is collected by or through the use of this service.

Amount of data transferred
Browser type
Browser version
Chat record
Device information
E-mail address
First name
IP address
Last name
Number of page views
Operating system information
Referrer URL
Time zone
URL
Date and time of request
Status Information

Legal Basis

In the following the required legal basis for the processing of data is listed.

Art. 6 para. 1 s. 1 lit. f GDPR

Location of Processing

This is the primary location where the collected data is being processed. If the data is also processed in other countries, you are informed separately.

European Union

Retention Period

The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.

The data will be deleted as soon as they are no longer needed for the processing purposes.

Data Recipients

In the following the recipients of the data collected are listed.

Userlike UG, Subcontractors

Click here to read the privacy policy of the data processor
https://www.userlike.com/en/terms#privacy-policy

Data Protection Officer of Processing Company

Below you can find the email address of the data protection officer of the processing company.
privacy@userlike.com

Transfer to Third Countries

This service may forward the collected data to a different country. Please note that this service might transfer the data outside of the EU/EEA and to a country without the required data protection standards. If the data is transferred to the US, there is a risk that your data can be processed by US authorities, for control and surveillance measures, possibly without legal remedies. Below you can find a list of countries to which the data is being transferred. This can be for different reasons like storing or processing.

Worldwide

Stored Information

app_state
This cookie contains the Persisted State of the Application status. It is set for the functionality of the software.
Type: cookie
Duration: Session

id
This cookie contains the Session ID. It is set for the functionality of the software.
Type: cookie
Duration: Session

duration
Set for the functionality of the software.
Type: cookie
Duration: Session

client_terminating
Set for the functionality of the software.
Type: cookie
Duration: Session

client_originating
Set for the functionality of the software.
Type: cookie
Duration: Session

chat_meta_id
This cookie contains chat statistics. It is set for software functionality.
Type: cookie
Duration: Session

uuid
So that end users can be identified when they return to the website, Userlike stores cookies with user information in the end user's browser.
Type: cookie
Duration: 1 year, 6 hours

blocked
So that end users can be identified when they return to the website, Userlike stores cookies with user information in the end user's browser.
Type: cookie
Duration: 1 year, 6 hours

client_name
So that end users can be identified when they return to the website, Userlike stores cookies with user information in the end user's browser.
Type: cookie
Duration: 1 year, 6 hours

client_email
So that end users can be identified when they return to the website, Userlike stores cookies with user information in the end user's browser.
Type: cookie
Duration: 1 year, 6 hours

client_additional01_value
So that end users can be identified when they return to the website, Userlike stores cookies with user information in the end user's browser.
Type: cookie
Duration: 1 year, 6 hours

client_additional02_value
So that end users can be identified when they return to the website, Userlike stores cookies with user information in the end user's browser.
Type: cookie
Duration: 1 year, 6 hours

client_additional03_value
So that end users can be identified when they return to the website, Userlike stores cookies with user information in the end user's browser.
Type: cookie
Duration: 1 year, 6 hours

visits
So that end users can be identified when they return to the website, Userlike stores cookies with user information in the end user's browser.
Type: cookie
Duration: 1 year, 6 hours

EQA - H243

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