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Mercedes-Benz Used Parts
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FAQs - Frequently Asked Questions

How can we help you? Find answers to your questions - sorted by topics.

Account

✓ How can I register?
✓ How can I change my password?
✓ How can I change my delivery address?

Order

✓ Are international orders possible?
✓ Why doesn't the voucher work?
✓ How can I change my order?

Payment

✓ How do I get a copy of my invoice?
✓ When will my return be refunded?
✓ What payment options are available?

Vouchers & Discounts

✓ Can I get a discount?
✓ Apply voucher retroactively?
✓ Voucher code doesn't work

Shipping & Delivery

✓ Which countries does Mercedes-Benz Used Parts deliver to?
✓ Is there a tracking option?
✓ Is express delivery possible?

Returns & Refunds

✓ How do I return an item?
✓ When will I receive my refund?
✓ How long can I return the package?

Products & Quality Classes

✓ Which part fits my vehicle?
✓ Where can I find my chassis number?
✓ What quality levels do the parts have?

Sustainability

✓ Where do the vehicles come from?
✓ What happens to leftover parts?
✓ Sustainability strategy?

General

✓ Is a warranty on parts possible?
✓ Which parts are in the range?
✓ Which series are available?

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