Only if the dismantled parts meet our precisely defined quality criteria they are stored and sold. Our quality classes are divided into A and B quality and vary in their requirements depending on the product group. You can view these on our website (b2b.mbgtc.de) and are thus well informed about the quality status you can expect with your order. Click here for the quality classes.

Our quality standards are just as high for our service concept as they are for our parts. We therefore place value on punctuality and reliability when shipping your order. Through constant optimisation, we are constantly developing our logistics process for you. An order in commercial volume from our online shop will arrive within approx. 2-4 working days . Express orders from Monday to Friday (until 3 p.m., except on public holidays) leave our shop on the same day and will, if possible, arrive on the next day. However, this only applies within Germany. For shipments to German islands and abroad, the shipping time is longer.

Today, more than ever, it is crucial for our economic future to strengthen corporate values such as trust. Sustainability is therefore a central element of Mercedes-Benz's business strategy. To save resources, we want to further reduce the proportion of primary raw materials in our vehicles. One focus is on the raw materials of the electric vehicle battery, e.g. cobalt, nickel, manganese and lithium. But other components are also costly to manufacture and should therefore be reused wherever possible or reintroduced into the production cycle as secondary raw materials. Reuse is the highest level of recycling - that's why we give parts a second chance.

Yes. If installed by a qualified specialist workshop (proof of installation in the form of an invoice is required), you will receive a total warranty of 2 years for almost all parts. (This applies in countries of the European Union and the European Free Trade Association (EFTA). Here you will find our warranty conditions .

You can order from the following EU countries via our online shop: Austria, Belgium, Bulgaria, Croatia, Cyprus (Greek side), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and from the following countries outside the EU: Albania, Bosnia and Herzegovina, Liechtenstein, Morocco, Serbia, Switzerland, United Kingdom (U.K.). If you wish to order from a country not listed (Non-EU), please contact us by e-mail: usedparts@mercedes-benz.com .

For your order you should be registered in our online shop. It's very easy: send us your details via the registration form. To register in our B2B online shop, please go to the business customer area (B2B) on our website. Switch By clicking on the “Sign in” button you can then click on “Register” in order to open an account. In addition to entering your contact details, you will also need to assign a password. ! Must! Password must contain upper case letters, special characters, lower case letters, numbers, min. 8 characters. As soon as your user account has been activated, we will inform you by e-mail.