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Our Customer Service.
FAQs - Frequently Asked Questions
Sustainability
Where do the vehicles come from? Which series are available?
The dismantled spare parts and wheels come from newer used vehicles and production returns from Mercedes-Benz Group AG plants worldwide. We usually serve all common Mercedes-Benz and smart series. If you do not find the desired series with us, please contact us. Note: All vehicles are non-accident vehicles.
Where do the used parts of MBGTC come from?
The dismantled spare parts and wheels come from newer used vehicles and production returns from Mercedes-Benz AG plants worldwide. Our dismantling professionals disassemble several thousand vehicles of all common Mercedes-Benz and smart series each year. Our range includes affordable and high-quality spare parts such as electronics, body parts, and engines, as well as various wheels, tires, rims, and matching accessories. Can't find what you're looking for with any other provider? Feel free to check back with us regularly. Currently, we can offer you over 30,000 different items, and our online shop is expanded daily by about 800 items.
What happens to parts that are not dismantled?
Quality assurance is of the highest priority for reusable parts. What does not meet this standard and therefore cannot be stored is recycled. This is our commitment to responsible handling of nature and the environment. This makes us one of the most sustainable companies in the group.
What sustainability strategy does MBGTC pursue?
For our economic future, it is more important than ever to strengthen corporate values such as trust. Sustainability is therefore a central element of Mercedes-Benz's business strategy. To conserve resources, we want to further reduce the proportion of primary raw materials in our vehicles. One focus is on the raw materials of the electric vehicle battery, such as cobalt, nickel, manganese, and lithium. But other components are also complex to manufacture and should therefore be reused or reintroduced into the production cycle as secondary raw materials whenever possible. Reuse is the highest level of recycling – that's why we give parts a second chance.
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