FAQs - Frequently Asked Questions

If you wish to return an item, please use the return form linked here to ensure a transparent and quick processing of your return. You can print this return form or fill it out on the screen and then send it to us by email at mbgtc_retoure@mercedes-benz.com.

If you wish to return an item, please use the return form linked here to ensure a transparent and quick processing of your return. You can print this return form or fill it out on the screen and then send it to us by email at mbgtc_retoure@mercedes-benz.com.

Please always send pictures of the damaged part to the returns department.

Please write us an email with the delivery note number to mbgtc_retoure@mercedes-benz.com.

Return information is provided by our returns department. If needed, send an email to mbgtc_retoure@mercedes-benz.com.

Refund should be processed within 7 days.

Please refer to our cancellation policy.

We may have determined that the part you ordered no longer meets our quality standards. Therefore, we had to refrain from shipping it. We apologize for any inconvenience this may cause you.