Our Customer Service.

FAQs - Frequently Asked Questions

Payment

When will my return be refunded?

Your refund should be processed within 7 days.

How can I get a copy of my credit note?

For a copy of your credit note, please contact usedparts@mercedes-benz.com.

What payment options are available?

Paying online is often a matter of trust, which is why we only work with certified providers. The following payment options are generally accepted in our webshop:

Paypal
Credit card
Visa or MasterCard
Bank transfer/prepayment
Direct transfer via Giropay
Cash on delivery (only possible within Germany!)

How can I get a copy of my invoice?

For a copy of your invoice, please contact usedparts_accounts-receivable@mercedes-benz.com.

Can a voucher code be applied retroactively?

Please enter the voucher code directly when placing the order, as a retroactive application is not possible.

Will my invoice be sent digitally or by post?

The invoice will be sent to you by email after a successful order. Attention! You will not find our invoice documents in your package shipment. If you would like a different email address for invoice shipping, please contact mbgtc_buchhaltung@mercedes-benz.com.

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