Frequently Asked Questions - General

Our online shop is currently available in German, English, French, Spanish, and Italian. Additional languages are currently being implemented. For your order, you can log in to the English shop – we deliver to all EU countries. If you encounter any difficulties, you are welcome to send us an email with your request or desired items at usedparts@mercedes-benz.com. We will be happy to assist you in your language.

The dismantled spare parts and wheels come from newer used vehicles and production returns from Mercedes-Benz Group AG plants worldwide. Generally, we cover model series from segments 1 and 2. If you cannot find a desired model series with us, please feel free to contact us. Note: None of the vehicles are accident vehicles.

Yes. When installed by a qualified professional workshop (installation proof in the form of an invoice is required), you receive a total of 2 years warranty on almost all parts. (This applies in countries of the European Union and the European Free Trade Association (EFTA). Here you can find our warranty conditions.

The dismantled spare parts and wheels come from newer used vehicles and production returns from Mercedes-Benz AG plants worldwide. Our dismantling experts dismantle several thousand vehicles per year from all common Mercedes-Benz and smart model series. Our range includes affordable yet high-quality spare parts such as electronics, body parts, and engines, as well as various wheels, tires, rims, and suitable accessories. Can’t find what you’re looking for elsewhere? Feel free to check back regularly. Currently, we offer over 30,000 different items, and our online shop is restocked with about 800 items daily.

Quality assurance has the highest priority for reusable parts. Items that do not meet this standard and therefore cannot be stored are sent for recycling. This is part of our commitment to responsible handling of nature and the environment. As a result, we are one of the most sustainable companies in the group.

Only if the dismantled parts meet our precisely defined quality criteria are they stored and sold. Our quality classes are divided into A and B quality and vary in their requirements depending on the product group. You can view these on our website and be well informed about the quality condition you can expect when ordering. Here you can access the quality classes.

As your contact for affordable spare parts solutions, we offer promotional discounts several times a year on a selected range. Whether parts or wheels from AMG, smart, or classic Mercedes-Benz. You can find more information in our online shop or newsletter and always be informed in time about every promotion—simply order and save smartly. You can subscribe to the newsletter and receive exclusive discount offers in the future. You can sign up for the newsletter here.

With an average of 40% of the new parts price, as a professional workshop you and your customers, the Mercedes-Benz drivers, not only save your budget but also protect the environment by using used spare parts and wheels.